Lettings Manager (#15413845) 

London, London, United Kingdom

Job Lettings Manager Location Twickenham Salary Basic up to £30,000 per annum PLUS uncapped commission (OTE circa £50,000 pa) PLUS company car or car allowance Townends Estate Agents have been your local property experts, serving our community for over 25 years, with prime high street presence covering West, South West and South London. We are experts at matching people with property and assist our customers with residential sales and lettings, new homes as well as additional property services including surveying, conveyancing and property maintenance. Townends Estate Agents are part of Nick Dunning Associates which includes other estate agency brands such as Stirling Ackroyd, as well as other property services including surveying, maintenance and financial services. With a continued acquisition plan and organic growth, Nick Dunning Associates continues to expand as we aim to be one of the largest, market leading estate agency businesses within the South East, and we are pleased to confirm that our network is open and operating services in line with the government 'COVID Secure' guidelines. In this instance, we are looking for an enthusiastic and experienced Lettings Manager to join and lead our vibrant and professional Twickenham team. This is a well-established branch that delivers exceptional customer service with a wealth of expert knowledge about the Richmond borough area. Requirements The main responsibility of this role is to manage the lettings office with full accountability for driving results and your team, whilst advancing the service standards of the Company and abiding by company policy and statutory legislation. Other responsibilities will include; Maintaining a comprehensive register and office profile, generating and winning market appraisals and instructions, and negotiating the let of properties to build a solid pipeline Maintaining and increasing the managed portfolio, and balancing with Rent Collect and Let Only business Coach and motivate across the lettings team to achieve and exceed results, leading by example and identifying and coaching on development areas Consistently drive and deliver an outstanding customer experience (5 reviews) Utilise marketing material effectively and efficiently, using leafletting, canvassing and touting Ensure legislative compliance and demonstrate strong industry knowledge The ideal candidate would have/ be; Proven & recent working experience as a Lettings Manager, with a strong understanding of the role of a Lettings Consultant within the residential lettings sector Strong understanding of the residential lettings sector, the local market, key legislation influencing the industry and marketing and sales strategies Ability to concisely explain processes and responsibilities regards contracts / tenancy agreements, deposits, invoices, arrears, tenancies etc. Driven to achieve results whilst able to mentor, train and motivate team to drive for results Resilient and consistent when faced with conflict or delays and driven to resolve challenges positively and efficiently Competent at analysing, implementing, and monitoring team targets and performance, with the ability to calculate relevant rates and ratios Structured and organised, able to manage complex and fluid workloads, re-prioritising where required and effectively utilising software to capture updates Ability to motivate and manage a team, effectively delegating and monitoring performance to ensure KPI’s, SLA’s and wider objectives are achieved. Recognises when required to mentor and support others to improve team performance Keen and competitive nature to succeed whilst efficiently and effectively able to process a high volume of work at pace. Ability to remain calm and professional at all times, be authoritative as well as approachable Valid UK driving licence Benefits Our success is built on a reputation for excellent customer service, recruiting and retaining great people at every level of our business and demonstrating genuine pride, performance, passion and professionalism in everything we do. We are big enough to help you develop, whilst being small enough to care. Townends are committed to supporting individuals and have seen many find success right across the company. What We Can Offer You Competitive salary and uncapped commission scheme Unbranded, premium company car or car allowance Ongoing training and skills development to help you progress Employee, family & friend discounts across our property services Discount, engagement and recognition platform Award ceremonies, competitions and more Employee referral scheme for bringing in new talent

Company Details

Company Name
Nick Dunning Associates

Job Details

Job Location
City/Town
London
State
London
Country
United Kingdom

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