Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that's run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.
We've built our brand on staying true to our roots whilst always being out in front of what's next. If you want to be part of an iconic American brand, and help lead the way for where we're headed, we'd love to have you join us.
About the role
The Store Manager is fully accountable for; driving revenue, controlling costs, leading an empowered team, developing and retaining talent, providing legendary service and delivering to all legal compliance requirements. The Store Managers role will lead the entire store and manage their managers to deliver the store's business plan and people goals and will constantly look for new opportunities and ways of working that will create a better business.
Drives Business Results
What you'll do
Drives the analysis of performance through the business KPI's. Through leading and coaching
Achieves sales goals. Optimises salary budgets to achieve agreed payroll percent to sales. Accountable for controllable costs. Actively manage the P and L look for new ways to drive sales and reduce costs. Ambassador for the Store and Brand
Delivers outstanding visual presentation and effective merchandise and inventory management. Leads store team to deliver the best customer store experience through: Fitting rooms service Selling skills Shop floor replenishment and productivity Customer outfitting / Personal Stylists Visual execution and commercial use of both space and fixture Sets and embeds Brand standards Inspires Team
Provides outstanding leadership to the store team generating high levels of motivation and commitment. Completes and delivers the manpower plan for the store. Live performance management. Creates a climate of high quality feedback, coaching and development. Creates training and development plans for team. Ensure a fully trained store team. Ensures Compliance
Holds store team and self-accountable to all Gap Inc. standards of performance. Achieve compliance in Risk Management and Health & Safety. Ensures shelf availability, data integrity, shrink control, P&P compliance. Delivers effective payroll management in store. Controls losses through effective loss prevention plans. Monitors and implements quarterly Ops audit. Proven leadership and communication skills. Must have excellent verbal and written communication skills and the ability to influence staff. Must have high sense of urgency with demonstrated ability to work independently and to make effective decisions in a timely manner. Allocates time effectively, handles multiple demands and competing priorities. Who you are
Demonstrated management skills as Store Manager or Associate Manager. Proven track record in people development, manpower planning time management and strong leadership qualities. Additional Requirements
Ability to work a flexible schedule to meet the needs of the business may require weekends and evening shifts. Overnights may be required. Benefits at Gap
Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, 30% off at Gap Outlet, and the ability to purchase discounted merchandise during international travel at Banana Republic, Athleta, Intermix and Old Navy. Pension schemes available, depending on role. Market-leading private medical healthcare and well-being programme.* Voluntary medical cash plan open to all employees. Performance-related discretionary bonuses.* Access to our Employee Support Programme for overall well-being. *For eligible employees
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